OUR PROCESS
Our Goal is Excellence
Our purpose is to provide every customer with courteous, expert service. Matching the best products and installation to our customers' needs and expectations of getting the best value. We are committed to doing our best and striving for excellence on every job!
We are here to serve you!
The BlackBerry Team
Call or email us to set an appointment for an In-Home design consultation.
Our Design Consultant will meet with you to discuss your desired project; listen to your needs, explain our product and services, and provide a written estimate for the project.
We will provide financing options, our current specials, and the tentative scheduling of the project. Once you approve the project contract we move forward.
Our Field Designer will call and set an appointment to come to your home to make final measurements and check all details before placing the material order.
All materials will be ordered for your job and our Project Coordinator will tentatively schedule our work based on the expected arrival of all materials, and the installer schedule. You we receive a letter in the mail with this information.
Once we have all the material in our warehouse, our Project Manager will contact you and provide scheduling information for your project.
Our installers will arrive at your home on the designated day and time; begin the work and remain onsite until completed. The length of the project will be discussed when our Project Manager contacts you to schedule the work.
You will be mailed your warranty information for your products and our workmanship. If for any reason you are not satisfied, contact us immediately!
